Please Wait a Moment

NEW Procedure (as of 9/1/2022)

Cell phones SHOULD NOT BE USED to complete the online pre-application.

You must complete the online pre-application to be added to the waiting list. Once your application is submitted online you will have five (5) business days to come in-person to the main office at 600 Sulphur Springs Road, Morristown TN. (All adult family members must be present). You are required to bring any applicable items from the Required Documents list & sign required HUD forms. (Additional waiting list information is available below.)

Anyone with questions or needing assistance with the application process can contact Admissions Specialist, Katina Cloud @ (423) 586-5115, ext. 8007 or by e-mail:

(You can follow MHA on Facebook)

LOBBY HOURS (for applications)
Monday-Thursday: 9:00 a.m. - 4:00 p.m.
(closed 12:30 - 1:30 for lunch)


Required Documents

  • SOCIAL SECURITY CARD (all household members)
  • PROOF OF INCOME / SUPPORT (no more than 60 days old, check stubs must cover 4-6 weeks)
  • ASSETS (last 3 bank statements, property, life insurance, etc.)
  • BIRTH CERTIFICATE (all household members)
  • PROOF OF CHILD CUSTODY (if applicable) **
  • DRIVER’S LICENSE OR PHOTO I.D. (all adults)
  • RENTAL / RESIDENT HISTORY FOR LAST 2 YEARS (including landlord information)


When adding household members to the application, DO NOT include children who are not currently living with you at least 50% of the time. If a child is temporarily absent or has visitation, a bedroom cannot be assigned unless custody verification is submitted.

Reporting Changes

Any changes with income, household members, or contact information (address/phone #) should be reported in writing to the office within 14 calendar days. Missed deadlines or appointments due to an incorrect address will result in the application being withdrawn. (NO EXCEPTIONS)

​Applicants must complete a change form at the office and provide verification of the change.
Additions to the applicant household require:
​​​birth certificate
social security card
proof of income (if any)
completing an application at the office (adults only)
Change of Income or Household form

Waiting List

Position on the waiting list is based on date and time of your application as well as unit size or type required. You will be screened for suitability and eligibility when your name is approximately 60 days from reaching the top of the waiting list. Upon successful completion of the screening process, your application will be placed on the ELIGIBLE list. You will be contacted for a unit when your name is reached and a unit is available in the size or type you require. MHA does NOT do emergency placement.

Incomplete applications (including those with missing documents) will NOT be processed.

YOU WILL NOT RECEIVE A REMINDER. YOU ARE RESPONSIBLE FOR FOLLOWING THE APPLICATION INSTRUCTIONS. It is important to keep your contact information current with MHA so you can be located when the screening/eligibility process begins.

​You may contact us at (423) 586-5115 if you have any questions.